I was pretty impressed by Dale Carnegie’s service: earlier today I had been browsing their website earlier today to see if I could find more information about one of their courses (How to Be A Confident Public Speaker). In order to download a free PDF with public speaking tips, I had to enter some personal information. Less than an hour later, I’d received a phone call from a representative from Dale Carnegie training, calling to thank me for visiting their site and checking to make sure that I had found everything I needed. He ended up helping me to register for the class.

Impressive.

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